Reputation management software can be utilized by companies to track consumers’ reviews on social media and other websites, and respond to them. Thus, they can immediately contact users who wrote negative reviews and resolve their concerns to turn their bad experience into a good one. This system monitors review sites for negative reviews and notifies you about them. Plus, it can also produce reports and alerts on your enterprise’s online reputation. The software helps to gather and interpret customer reviews, and presents forms and other tools to gather new online reviews. Users are also permitted to submit their reviews through email and as reactions to advertising campaigns.
Disaster recovery and security are two key aspects that need to be considered by SaaS purchasers when analyzing potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many systems have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to reduce the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your organization SAS70 compliant? What security measures are used at your facilities? What security audits and principles does your organization follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in an appropriate SaaS product.