What is Reputation Management Software?

Reputation management software can be used by companies to track consumers’ reviews on social media and other sites, and respond to them. Thus, they can instantly contact consumers who wrote unfavorable reviews and resolve their concerns to turn their awful experience into a good one. This system monitors review sites for unfavorable reviews and alerts you about them. Plus, it can also create reports and alerts on your brand’s online reputation. The software helps to collate and interpret consumer reviews, and presents forms and other tools to collect fresh online reviews. Users are also allowed to submit their reviews via email and as response to advertising campaigns.

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